Customer Support Training
Overview of Live Agent
How to Change Your Email Signature
Overview of License System
Live Agent
You can access the support system by clicking on the button.
Email Introduction & Conclusion
When replying to customer queries, you have to be as polite as possible and offer help. Here are some examples of how to start an email and how to end an email.
Email Introduction
Email Conclusion
If you haven't replied to a customer in 24 hours, you have to apologies for the delay. Here is an example:
Apologies for the delay in getting back to you. We are currently experiencing a high volume of tickets.

Links
Email Scripts
Here are some email scripts that you can use for general queries

License key reset
Hello,
Thanks for your email.
I have reset your license key. Please let me know if there is anything else I can help you with.
Kind regards,

License request
Hello,
Thanks for sending us your query.
Please find your license info below:
Download link:
License key:
Please let me know if there is anything else I can help you with.
Kind regards,

Bonus
Hello,
Thanks for sending us your receipt.
Please find your bonus info below:
BONUS INFO GOES HERE
Please let me know if there is anything else I can help you with.
Kind regards,

Cancellation
Hello,
I have cancelled your subscription. Thank you for trying out our software.
If you need further assistance, please don't hesitate to contact us.
Kind regards,

Technical error
Hello,
Please try the following:
#1 run CCleaner
#2 run registry cleaner via CCleaner then restart your computer
#3 download the setup.exe
#4 add setup.exe to anti virus / firewall exception
#5 reinstall the software
Please let me know if the above steps have resolved the issue.
I look forward to hearing from you.
Kind regards,